Customer Support Agent

Permanent employee, Full-time · Berlin

General Description

Bitwala offers the world’s first all-in-one platform combining a regular bank account, crypto wallets, and seamless Bitcoin & Ethereum trading options. Our customers can easily buy and sell Bitcoin & Ether - whether online or mobile - with fast liquidity directly from their bank account.

Customers in all 31 countries of the European Economic Area can access the benefits of a German bank account. Euro deposits up to €100,000 are protected by the German deposit guarantee scheme. Moreover, the account comes with a free debit Mastercard that can be used for contactless payments and free withdrawals at 40 million ATMs and POS’ worldwide.

Bitwala was founded in 2015 by Jan Goslicki, Benjamin Jones and Jörg von Minckwitz. Christoph Iwaniez and Philipp Beer joined the management team since then. The total team presently consists of more than 60 employees. Bitwala’s investors include Earlybird Venture Capital, coparion, Global Brain and Sony Financial Ventures, G1, High Tech Gründerfonds, ALSTIN, and the Digital Currency Group.

Your mission

Bitwala makes it possible to manage your cryptocurrencies and your everyday Euro expenses from a single account –  and our customers want your help! We have extensive opportunities for you to grow and shape the future with your ideas. Most importantly, your insights and learnings on the job will help us to grow the first blockchain-driven banking service.

Your profile
  • A strong problem solver and an even better communicator

  • A grammar loving German speaker (native level) and you even speak English good

  • You noticed the mistake in the previous point right away

  • Aware of what bitcoin is and might even HODL

  • A fan of “Beauty lies in the details” and work well under pressure

  • Not interested in working in a call center but rather in mission control / the club of excellence

  • Empathic and passionate about high quality service

  • A professional, responsible, well-organised and independent individual

  • Flexible in terms of working hours (some shifts, nothing dodgy)


  • You worked in a FinTech, blockchain company or a neo-bank before

  • Previous experience in a customer facing role

Why us?
  • Get upfront experience working and pioneering the future of Fintech

  • Learning and Development opportunities, taking ownership and responsibilities

  • Cool office in the heart of Kreuzberg

  • Young, international, entrepreneurial co-founder and colleagues

  • Fresh fruits, soft drinks, great coffee and an amazing team!

About us
We are looking forward to hearing from you!
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